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Mental Harassment Complaint - Facing mental harassment due to staff of service centre
Mental Harassment Complaint

Mental Harassment Complaint

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Facing mental harassment due to staff of service centre


On August 12, 2014, I am went to your Samsung Service Centre at Ug-26a, Somdutt Chamber-1, Bhikaji Cama Place, Delhi %u2013 110066 for replacing my hands free of my Samsung duos which is under warranty. There, service centre staff said that it is not in stock and i will come after some days. That time I was go back with the assurance of the staff that date is not a issue for replacing the same in my case because am registered a complaint (because my hands free warranty expired on August 14, 2014).

They never intimated in any time by calling or SMS even I had been calling daily till August 18, 2014 and talked with one Mr. Sonu Prasad, he was firstly said that you come after few days, then again and again. On August 16, 2014, after his confirmation that %u201Ci will come and collect the same on August 18, 2014%u201D, so am visit the service centre on August 18, 2014 but he again refused the same and says that it not available till date (I was very shocked that time).

On August 23, 2014, I once again visited the service centre prior conversation with Mr. Sonu Prasad on telephone but when I reached there, the staffs of the service centre says that my warranty has expired and they will not replace the same. After argued with the staff I collected the same but after facing lots of mental harassment given by the staff of the Samsung service centre mentioned above, specially by Mr. Sonu Prasad who assured every time on my phone but after some time refused the same. Even my every visit i saw that there are lot of customers who face the same situation and harassment. I want to file a consumer complaint for facing mental harassment and wasting of my time for that which is already in warranty because i just want to that the Company should take action against these types of employees who do not maintain the Company%u2019s prestige and goodwill.

Thanks
Regards,
AJAY SINGH


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